Submit a Ticket · CEVI IT Helpdesk

Working Email Address

We'll send ticket updates and replies to this address, so please make sure it's an email you actively check.

Which team does this concern relate to? Technical Support

Computer, printer, peripheral, and general device issues (hardware/software troubleshooting, installations, repairs).

Systems Support

Internal systems, applications, and platform issues (ReportWatch, the CEVI website, accounts/access, data concerns).

Network Support

Internet, LAN/WiFi, VPN, connectivity, and network hardware (routers, switches, cabling) issues.

MIDAS Support

Issues specific to the MIDAS system (loan/microfinance core system) - errors, access, data, and processing concerns.

Unassigned

Default holding group for concerns that do not clearly fit another category yet. An admin will route these.

Not sure? Choose the closest match — our team can re-route it if needed.

Series / Reference Number

Required for this group — helps our team spot and avoid duplicate reports for the same case.

Urgency

Subject

Describe your concern

Use the toolbar for bold, lists, colors, etc. — just like a Word document.

Attach a photo, video, or file (optional, up to 1GB each)

Accepted: images, video, PDFs, Office documents, text/CSV, and zip/rar/7z archives.

Verification: What is 1 + 4?

Tell us about your concern